Store Policy
Customer Care
Our goal is to provide our customers with rugs and crafts that can suit their personal tastes. We strive to find out exactly what our customer wants from a custom rug so they will feel satisfied with their purchase. Please note that all 100% acrylic yarn rugs are meant more for decoration as opposed to function.
Measurements
We measure the rugs from furthest points in both width and height.
If the furthest points of a rug that has a complex shape are, 2ft by 2ft then that will be the measurements used to calculate for square feet.
Rug Care
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Avoid shoes on the rug to preserve the quality of the rug.
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Vacuum any debris from surface of the rug on a low setting and avoid using brushes/bristles as they can twist yarn fibers and cause pilling.
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For excess lint and fuzz on surface of rug we also recommend using a lint roller or a pet hair remover for more stubborn debris.
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For any DRY stains, carefully scrape them away and vacuum the debris.
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For any WET stains, carefully use a paper towel or a cloth that won't transfer color to absorb the stain. Use lukewarm water on a cloth or sponge to dampen stain then use a separate dry cloth to absorb moisture. Repeat steps until the stain has been cleaned or till stain fades. AVOID using excessive amounts of water, too much water can cause damage to the glue binding the yarn together. If lukewarm water isn't working you can try a ph-neutral and bleach-free cleaner with the steps above.
Payment Methods
- Credit / Debit Cards