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Shipping & Returns

Shipping Policy

Thank you for visiting and shopping at CanelaRugs. 

Shipment processing time

All orders are processed within 1–3 business days of receipt. Orders are not processed holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

*Free shipping on orders of $500 or more.

CanelaRugs ships to addresses within the US, US Territories.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

CanelaRugs is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

CanelaRugs is not liable for any products damaged or lost during shipping. If you

received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim. 

International Shipping Policy

We currently do not ship outside the continental US.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

CanelaRugs will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

CanelaRugs is not responsible for missing or stolen shipments.

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

  1. Or alert us at canelarugs@gmail.com

We will file a claim with the shipping carrier in attempt to refund your item.

Return & Exchange Policy

All sales are final. No returns or refunds. All sales are final unless we are at fault for damages on items that were not stated in "Product Info" or for faulty shipping on our behalf.

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