Shipping & Returns
Thank you for visiting and shopping at CanelaRugs.
Shipment processing time
All orders are processed within 1–3 business days of receipt. Orders are not processed holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
*Free shipping on orders of $500 or more.
CanelaRugs ships to addresses within the US, US Territories.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
CanelaRugs is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
CanelaRugs is not liable for any products damaged or lost during shipping. If you
received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the continental US.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
CanelaRugs will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
CanelaRugs is not responsible for missing or stolen shipments.
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
Or alert us at email@example.com
We will file a claim with the shipping carrier in attempt to refund your item.
Return & Exchange Policy
All sales are final. No returns or refunds. All sales are final unless we are at fault for damages on items that were not stated in "Product Info" or for faulty shipping on our behalf.